IBP is a future-proof Omni-channel communications and booking platform for Hotels and Travel Agents to engage with their customer effectively, enhancing Customer experience and improving revenue.
With API-led connectivity, IBP users can maximize communications channels for 360゜customer experience through one single unified platform, including popular social media integration (WeChat, Facebook, Instagram), email SMS and fax.
Key Features:
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An unified platform by API-led Integration Mechanism
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Major PMS Supported
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Centralized Follower Profile Management
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Business Driven Communication Model
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Omni-channel Communication Platform among Social Network / IM / Email / SMS / Fax
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Sophisticated Messaging Processor for Push Messages and Auto-reply
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Availability and Rate Control
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Centralized Reservation Engine for Booking and Product Upselling / Cross-selling
Key Benefits:
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Support data-driven marketing
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Support social media and instant messenger communications channel including WeChat and Facebook
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Support traditional communications channel, including email, SMS, fax
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Support online and offline communication experience enablement
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Support SOA, SaaS, APIs integration via a unified platform
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Support Cloud and Hybrid Mode
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Support booking engine with multi-property capabilities
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Support Omni-channel reservation tracking messages
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Support Omni-channel payment