Reservation Services Management Platform (RSM) is a Collaborated Platform for Customer Contact Center/Reservations Centre to manage room reservations, F&B, SPA and relevant bookings through emails, instant message and fax and payment in one single web platform. 

Key Features：

Baggage Handling System (BHS) is a complete solution for Hotel Concierge to manage baggage delivery from guest check-in to check-out and temporary storage through integration with Oracle Opera for high quality baggage management service.

BHS Mobile App provides an intuitive interface for Guest Service to scan QR codes for baggage registration and movement updates.

BHS Web App provides a web-based dashboard for Concierge to monitor and handle baggage deliveries.

Key System Integrations: Oracle Opera, FCS eConnect, HotSOS