MANGO·one is an integrated business platform for Integrated Resorts and Hotel Chains to effectively engage with their customers, enhancing the customer experience and improving revenue. With API-driven approach, MANGO·one users can maximize their communications channels to provide a 360-degree customer experience through a single, unified platform, including popular social media integration, such as WeChat, LINE, email, SMS and Chatbot with Door Lock integration for Smart Guest Experience.
OTA, TA, direct bookings fully automated into PMS
Keyless entry into rooms with Bluetooth technology
Enable concierge to provide digital baggage handling service
Manage members from acquisition retention to conversion
List dedicated packages for members
Create digital and physical vouchers for campaigns base on member tiers
Redeem vouchers or loyalty points for all campaigns
One central place for all marketing contents
Select content, social media platform and time schedule to automatically post content
Provide API to access and obtain content for different touch points
Allow dedicated users to access dedicated functions to cope with security compliance
Set notification channels base on security compliance guidelines
Integration ability for mainstream payment gateway
The core value of RSM is to fully automated the reservation and customer service operations of a Customer Contact Centre through email and social media integration. With queue and agent skill KPI report capability to increase the overall efficiency of the operations, while maximizing the revenue.
BHS is a comprehensive baggage handling system crafted to reimagine the management of baggage delivery within hotel concierge services. From the moment guests check in until their departure, the BHS guarantees the provision of high-quality baggage management services through seamless integration with Oracle Opera. On top of that, temporary storage capabilities and effective Bellboy KPI management are provided to complement a top-notch baggage service package that would exceed guest expectation. Learn more about the BHS to achieve world-class, modernised hotel concierge operations.
Room 3724, Floor 37, R&F Center, No.128, Xingsheng 1st Road, Hengqin New District, Zhuhai, China Postal Code: 519000
Room 1202, 0n Hong Commercial Building, 145 Hennessy Road.Wanchai, Hong Kong