We provide comprehensive services to help client prioritize, plan, develop and deploy business communications solutions/services with the latest technologies of Enterprise Content Management.

We offer consulting services , all the way from business requirement, project scope, solution, design, feasibility studies, proof of concepts, to software customization implementation, ongoing support and maintenance.

Our Project Management approach is based on a market-proven methodology that aligns with best practices in the industry. The phases of a project life cycle normally include:

• *Initiation: During this introductory phase, our implementation team reviews the client's business objectives by revisiting the original Statement of Work (drafted by pre-sales and technical teams) and making sure that our solutions/services are positioned to address precise business needs.
• *Planning: Here the project is planned in its entirety. Both Mango and the client's collaborative teams are assigned tasks, activities and milestones, resulting in a strong, clear action plan with focused, parallel guidelines.
• *Execution: During the execution of the action plan phase, activities include: ongoing project monitoring and controlling; securing user adoption; completing knowledge transfer; implementing best practices; and employing effective collaboration for successful change management.
• *Closing: Encompassing a variety of linked phases, completing a project involves ensuring that all items in the project plan have been addressed; that all users' and system administrators' training sessions have been held; and that all important transitioning elements have been handed off to the support team to secure ongoing assistance and continuing peace of mind.

With our solid field experience as being a Software Development House since 2003, we have developed a unique and cost-effective software customization methodology to ensure the best ROI of our clients.

• *Project Definition: Also known as preliminary analysis phase, this inclusive of examining the practical business needs, operational and technical perspectives for the purpose of developing a ground understanding of the software application to be developed and establishing initial millstone.
• *Analysis & Design: We and our clients agree on a precise definition of the work to be executed, also known as Business Requirement Document. In this document, we listed down all the specific needs and requirements of our clients, and provide a collaborative road map within the final project scope for both Mango and our client’s proejct team to follow.
• *Development, Test & Acceptance: Based on the Business Requirement Document the software is then built according to the clients’ needs. Development and Testing go hand in hand with clients’ approval depending upon acceptance at each stage ( until final acceptance is logged).
• *Go Live: Right after the software is ready for the staging environment, we will complete the following tasks before development at the client’s site.
  • *User and System Administrator’s training
  • *Installation of system in the staging environment
  • *Hand-off to client’s support center (if any)

With the ultimate goal of building self-sufficiency for the client, we provide a variety of training services throughout the implementation process and beyond, in which various users (from end-users to back-end Administrators) are trained according to each client’s business structure. Our training sessions can be customized to specific client’s needs and can be provided either on site or at our office, depending on client’s convenience.

We provide quality telephone support on two level: on online and on-site. Standard support includes 24 x 7 email support, unlimited telephone assistance during weekday business hours (excluding public holidays). Besides, we can customize the Service Level Agreement in accordance with specific requirements of our clients.